GoldCasino's Privacy Policy — your information is protected

1 Introduction and purpose

GoldCasino's Privacy Policy ("Policy") reflects our commitment to protecting your personal data. We believe that safeguarding user privacy is the foremost responsibility of any trustworthy online gaming platform. That is why GoldCasino makes data protection its highest priority at every step.

This Policy clearly states what data is collected, why it is collected, how it is used, how long it is retained, and who it may be shared with. If any part of this Policy is unclear or you have questions, please reach out to our support team.

GoldCasino may update this Privacy Policy at any time. When changes are made, this page will be updated with a new date, and users will be notified of any significant changes.

2 What data we collect

GoldCasino collects two types of information — data you provide directly and data collected automatically.

Directly provided information

• Name, date of birth, gender
• Mobile number and email address
• Identity documents (for KYC verification)
• Payment and financial transaction information
• Messages and complaints provided in support chat

Automatically collected information

• Device type, operating system, and browser information
• IP address and approximate location
• Time of site access, duration of stay, and pages visited
• Cookies and session data
• Gaming history and betting data

3 Purpose of information collection

GoldCasino uses your data only for specific, legitimate, and transparent purposes. Below are the key reasons we process your information:

4 Cookie Policy

GoldCasino uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

What types of cookies we use

• Essential cookies: Essential for login sessions and security. These cannot be disabled.
• Performance cookies: To understand which parts of the site are used more.
• Functional cookies: To remember your preferences and settings.
• Marketing cookies: To show relevant promotions — you can opt out if you wish.

Most browsers have settings to control cookies. However, if you disable cookies, some features of the site may not work properly.

5 Information sharing policy

GoldCasino never sells your personal data. However, in certain circumstances, limited information may need to be shared with trusted third parties.

• Payment processor: Necessary information is shared to complete transactions.
• KYC verification services: Shared with licensed entities to verify identity.
• Law enforcement agencies: Where required by a legal directive or court order.
• Regulatory authority: If required to meet license conditions.
• Technology service provider: For server hosting and security services, under strict confidentiality agreements.

Your data is not shared with any third parties beyond the cases listed above. All third parties we work with are bound by strict data protection agreements with GoldCasino.

6 Data retention period

GoldCasino retains your data only for as long as necessary. All information is kept secure while your account remains active. After account closure, certain data may be retained for a defined period to meet legal and regulatory obligations.

• Transaction information: minimum 5 years (according to financial law)
• KYC documents: 3–5 years after account closure
• Login and session logs: 12 months
• Customer support communications: 2 years
• Marketing data: until consent is withdrawn

7 Your rights and controls

GoldCasino respects your data rights. You are entitled to the following:

• Right of access: You can find out what information we hold about you.
• Right to rectification: You can request to update incorrect information.
• Right to erasure: You can request deletion of information in specific circumstances.
• Right to restrict processing: You can stop the use of information for specific purposes.
• Right to portability: You can request a copy of the data we hold about you.
• Right to object: You can object to marketing communications.

To exercise any of these rights, please contact our support team. We will do our best to respond to your request within 30 days.

8 Security measures

GoldCasino protects your data using industry-leading security measures. Our security layers include:

• 256-bit TLS/SSL encryption — across all data transmissions
• Two-factor authentication (2FA) facility
• Regular security penetration testing
• 24/7 system monitoring and intrusion detection
• Encrypted storage of sensitive data
• Strict data access controls for staff

9 Child protection policy

GoldCasino is strictly for individuals aged 18 and above. We do not knowingly collect data from minors. If we become aware that a minor has created an account, that account will be immediately closed and all associated data will be deleted.

If you believe a minor is using this platform, please let us know immediately.

10 International data transfers

GoldCasino is an international platform. Your data may be processed on servers located in different countries. In such cases, we ensure that adequate data protection laws and safeguards are in place in those jurisdictions.

All international data transfers are protected through legal agreements and encryption. Your information security is maintained wherever it goes.

11 Third-party links and services

The GoldCasino platform may reference third-party game providers or services. These third parties have their own privacy policies, and GoldCasino is not responsible for their data practices. That said, we only work with trusted and verified partners.

12 Policy changes and contact

GoldCasino may update this Privacy Policy from time to time. For significant changes, we will notify you by email or platform notification. We recommend checking this page regularly to stay informed.

For any questions or concerns about our Privacy Policy, please get in touch:

• Live chat: 24 hours, 7 days a week
• Email: [email protected]